Common buyer questions.
Short answers to the questions buyers ask before technical diligence.
Common questions
Does FlowMaster replace my ERP?
No. Your ERP, CRM, HRIS and core systems stay where they are. FlowMaster reads from them in place, runs the process across them, and writes results back to the systems of record when the approved process allows it.
Do we have to use a specific provider?
No. Provider choice belongs to the customer. Hosted and self-hosted options can be connected according to the customer's architecture and data-boundary decisions. Rules, process state and authority paths bind execution, not a preferred model provider.
Is this a drawing tool?
No. The process definition is not a diagram beside the work. It is the approved object that carries flow, data, rules, interfaces and version control for the process the platform executes.
What stops an automation from taking the wrong action?
Before an action updates a system, sends a notification or advances a case, the runtime governance layer checks the actor, process state, data state and rule version. If the action is not permitted, it stops or routes to the named reviewer.
Can it run in our cloud or data centre?
Yes. FlowMaster is intended to run inside the customer boundary, with architecture agreed during diligence. The important point is that execution, data access and provider choice are governed by the customer environment.
What happens after we request a process evaluation?
We ask for one process, the systems involved, the decision points, the exception path and the evidence requirements. The useful conversation is not a generic tour; it is whether one real operating process can become a governed executable definition.
Is AI allowed to make decisions?
AI can assist with drafting, classification, reading, recommendations or tool calls. Judgement and allowed actions remain governed by the approved process definition, human authority and execution-time runtime governance checks.
Can business users define processes, or do I need engineers?
Business users can draft and review processes in structured authoring flows. Approved definitions become signed, versioned execution objects, with engineering involved where integration, security or environment work requires it.